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Create My Site

Delivery & support

What working with us involves.

Who owns the code and the accounts, how handover works, where your website or software lives, and what support looks like after launch — set out before you sign anything.

  1. 01

    Ownership

    You should never be locked in. Who owns what is written into the proposal before work starts.

    • For bespoke builds, clients typically receive the source code and deployment access.
    • Your content, data and brand assets are always yours.
    • Our own products (BizCore, Core ERP, PayroNext and others) are licensed; licensing depends on the modules, users and deployment you need.
    • Custom modules built on top of a product are covered in the same proposal, so there are no grey areas later.

  2. 02

    Handover

    Launch day isn't the end of the project. We make sure your team can run what we've built.

    • Hosting, domain and email accounts are set up in your name, or transferred to you.
    • Every login and renewal date is documented and handed over.
    • Role-based training for the people who will use the system day to day.
    • Data migration is checked with you before go-live — customers, items, balances or content.

  3. 03

    Hosting & backups

    We recommend hosting based on your stack, traffic and budget — and can work with your existing provider.

    • Production deployment configured for safe updates.
    • HTTPS everywhere, with domain and DNS records configured correctly.
    • Scheduled backups with restores that are actually tested.
    • Business email on your domain with deliverability records set up.

  4. 04

    Maintenance & support

    The team that built your website or software stays with you after launch.

    • Website plans include one year of support.
    • After that, maintenance plans cover updates, backups and small changes.
    • Response times are agreed in the plan, with critical issues — the site is down or payments fail — handled first.
    • New features and modules are quoted and scheduled as a shared list of improvements.

After launch

Support options.

Reach the team by phone or WhatsApp on +91 63619 22574, or email info@createmysite.co.in — Mon – Sat, 10:00 – 19:00 IST.

Ask about a maintenance plan

  • Included support

    Comes with every website plan for the first year: fixes and help getting started.

    • Bug fixes
    • Help with updates
    • Guidance for your team

  • Maintenance plan

    Ongoing care for websites, stores and business software after the included period.

    • Security & dependency updates
    • Backups & monitoring
    • Small changes each month

  • Feature development

    New pages, modules and integrations, quoted individually and delivered in planned releases.

    • Itemised quotes
    • Previews before release
    • Same team, same codebase

Delivery

Six steps, every project.

  1. 01

    Discover

    We learn how your business actually runs: the people, the paperwork, the goals and the constraints. You get a clear scope and an honest recommendation.

  2. 02

    Strategize

    Features, priorities, architecture and a transparent quotation. Everyone agrees on what “done” looks like before anything is built.

  3. 03

    Design

    Wireframes and high-fidelity screens you can click through. We refine the experience with you before writing production code.

  4. 04

    Engineer

    Typed, tested, responsive builds with regular previews. You see progress every week, not just at the end.

  5. 05

    Launch

    Deployment on your preferred hosting, data migration, SEO checks and a careful go-live with your team.

  6. 06

    Evolve

    Maintenance, monitoring and new features as you grow. The team that built it stays with you after launch.

Related: Cloud & hosting · Website & software maintenance

Common questions

Do we own the software you build?

Ownership and licensing are agreed in the proposal. For bespoke builds, clients typically receive the source code and deployment access. Our own products are licensed rather than sold outright.

Who owns the hosting and domain accounts?

You do. We set accounts up in your name or transfer them to you, and document every login and renewal date.

Is support included after launch?

Our website plans include one year of support. After that, maintenance plans cover updates, backups and small changes.

How quickly do you respond to issues?

Response times are agreed in the maintenance plan, with critical issues — the site is down or payments fail — handled first.

Can you maintain a site or system you didn't build?

Yes. We start with a health check, fix urgent issues and then take over regular maintenance.

What happens if we want to move to another provider?

Because accounts are in your name and access is documented, you can move. For bespoke builds where you receive the source code, another team can continue the work.

Start a project

Questions before you start?

Plan your project in a few steps and we'll reply with a clear recommendation, timeline and itemised proposal.

Start a Project
Plan your project

Or write to info@createmysite.co.in · WhatsApp us